Return & Refund Policy

At Layoris, all our backdrops are made to order, crafted with care and attention to detail to meet your unique specifications.

Because of this personalized production, we have specific guidelines regarding returns, exchanges, and refunds.

Returns

If your order arrives with defects, damage, or other issues, you may request a return within 30 days of receiving your order.

• Returned items must be in their original condition and unused, unless defective.
• Customers are responsible for return shipping costs, unless the product is defective or damaged during shipping.
• To request a return, customers must contact our support team first and provide order number and photos of the issue.

Exchanges

If you wish to exchange your backdrop for a larger size of the same design, we can accommodate your request, provided the original backdrop is unused.

• Exchanges are limited to the same design for the backdrop.
• Any size upgrades may require additional payment, depending on material and production costs.
• If you have a high-resolution design, we can print it on the new backdrop for a fully customized look.
• Frames cannot be exchanged.

Refunds

Since each backdrop is made to order, we do not accept standard refunds or returns for reasons other than defects, damage, or other issues upon delivery.

Refunds for defective or damaged products will be processed after the returned item has been received and inspected.

Refunds will cover the product cost. Shipping fees are non-refundable, except for items damaged or defective upon delivery.

How to Request a Return or Exchange

To request a return or exchange:

1. Contact our customer service team via email: service@layoris.com
2. Provide your order number, photos of the issue, and details of your request.
3. Our team will review your request and provide instructions for the next steps.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us at service@layoris.com.

Office Hours: Monday – Friday, 8:00 AM – 6:30 PM (excluding holidays)

About the company

Xi'an Hongda Network Technology Co., Ltd.
Address: Block B, Century Classic Building, No. 161, Yanta West Road, Yanta District, Xi'an, Shaanxi, China, 710000
Tel: +86 ‪18592096973
Email: service@layoris.com